Facty Terms of Use

Effective date: 12 July 2026
Last updated: 12 July 2026

These Terms of Use (the Terms) govern your use of the Facty browser extension, the website at getfacty.com, and related features (collectively, the Service). Please read them carefully. They include important information about subscriptions, cancellation, refunds, liability, and the entities with which you contract.

1. Who we are and how these Terms apply

Facty is a browser extension that analyses captions from eligible YouTube videos and displays AI-assisted, source-linked fact-checking information.

The party responsible for providing the Service depends on the payment route shown to you before purchase:

The applicable party, price, currency, payment processor, recurring-charge terms, and any taxes will be shown in the checkout before you submit payment. The transaction route is determined by the checkout offered to you and, where applicable, your country of residence or billing country. You must not use a payment route that is unavailable for your location or provide inaccurate payment or residence information.

For clarity, a Creem transaction does not make Creem the developer or operator of Facty. Creem’s Merchant of Record role concerns the payment transaction, invoicing, and related tax administration. The Georgia Provider remains responsible for the Service itself, subject to these Terms and applicable law.

In these Terms, we, us, and Facty mean the applicable provider above, except where a provision expressly concerns Creem’s Merchant of Record role.

If you do not agree to these Terms, do not install, access, or use the Service.

2. Eligibility and account

You must be at least 18 years old, or the age of legal majority where you live, to buy a paid plan. If you use the Service on behalf of an organization, you confirm that you have authority to accept these Terms for that organization.

Some features require an account. You must provide an accurate email address, keep access to it secure, and promptly notify us of suspected unauthorized use at hello@getfacty.com. You are responsible for activity carried out through your account to the extent permitted by law.

3. What Facty does - and does not do

Facty processes captions available on supported YouTube videos, identifies statements, uses automated systems and available web sources to generate an informational assessment, and displays an overlay with results and citations.

Facty is an informational tool. It is not a news organization, legal adviser, financial adviser, medical adviser, investment adviser, emergency service, or a substitute for independent research. An assessment can be incomplete, delayed, mistaken, affected by inaccurate captions or sources, or unavailable. You must review the cited sources and use your own judgment. Do not use Facty as the sole basis for a decision that may cause legal, medical, financial, safety, reputational, or other material harm.

Each assessment is an automated evaluation generated from available sources and is offered as informational opinion to help you reach your own conclusion. It is not a statement of fact by us, and it assesses a statement rather than any person. Assessments link to their sources so you can check them yourself. If you believe an assessment is inaccurate, you can flag it using the in-product report control or by emailing hello@getfacty.com, and we will review it in good faith. You are responsible for how you use, share, or republish an assessment.

Facty is independent of YouTube, Google, and video creators. References to third-party websites, brands, videos, or sources do not imply endorsement, affiliation, or a guarantee of their accuracy.

4. Licence and acceptable use

Subject to these Terms, we grant you a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable licence to install and use the Service for its intended purpose.

You must not, and must not help another person to:

• circumvent quotas, billing controls, access restrictions, or technical safeguards;
• share account access in a manner inconsistent with the plan purchased or use multiple accounts or device identifiers to evade limits;
• scrape, copy, resell, lease, sublicense, redistribute, or make the Service or its results available as a competing service;
• reverse engineer, decompile, disassemble, or attempt to discover source code or underlying models, except where applicable law permits this and cannot be excluded;
• interfere with the Service, introduce malware, overload it, probe for vulnerabilities, or use automated means beyond normal use through the supported browser extension;
• use the Service unlawfully, deceptively, to defame or harass, or in a way that infringes a third party’s rights; or
• submit or cause us to process content that you are not entitled to make available for this purpose.

We may investigate suspected misuse and suspend or restrict access where reasonably necessary to protect users, the Service, our providers, or legal rights. We will not do so in a way that overrides non-waivable consumer rights.

5. Captions, sources, and intellectual property

You retain rights you may have in content you lawfully provide to the Service. You grant us a limited, worldwide, non-exclusive licence to process captions and related video identifiers only as necessary to provide, secure, maintain, cache, and improve the Facty feature in accordance with our Privacy Policy.

We do not claim ownership of YouTube videos or third-party source material. You are responsible for complying with YouTube’s applicable terms and for your use of third-party content. Facty does not download or distribute videos.

The Service, including its software, interface, branding, fact-check presentation, and our original content, is protected by intellectual-property laws. Except for the limited licence above, no rights are granted to you.

6. Plans, quotas, and pricing

The Service may offer a free plan and paid plans. The currently configured paid-plan quotas are measured in minutes of eligible video processed per monthly usage period:

The allowance is a usage limit, not a guarantee that every video, claim, source, or result will be available. Unused monthly allowance does not roll over unless we expressly state otherwise. We may change, add, or discontinue plans or features prospectively, but will not reduce a prepaid subscription’s material benefits during its then-current paid period unless required for security, legal compliance, or a third-party dependency outside our reasonable control.

The current price, currency, billing frequency, and any applicable taxes for each plan are those shown on our pricing page at getfacty.com and confirmed in the checkout before you submit payment. The price shown at checkout controls if it conflicts with any marketing or pricing page.

7. Recurring subscriptions, renewal, and cancellation

Paid plans are subscriptions billed in advance on the monthly or yearly cycle you choose. Your subscription renews automatically at the end of each billing period unless you cancel before the renewal date. By purchasing, you authorize the applicable payment provider to charge the disclosed recurring amount, plus applicable taxes, using the payment method you approved.

Before you place an order, the checkout must clearly show the plan, price, currency, billing frequency, the fact of automatic renewal, and how to cancel. For YooKassa recurring payments, any saved payment method may be used only after the required notice and your consent to recurring charges.

You may cancel future renewal at any time through the subscription-management control made available in your account or checkout portal. If that control is unavailable, email hello@getfacty.com from the account email with the subject line Cancel subscription. Cancellation takes effect at the end of the current paid billing period; access and the applicable allowance remain available until then, unless a refund, chargeback, fraud review, or legal requirement requires earlier termination. Cancelling does not undo a charge already validly made for the current period.

We will make the cancellation route at least as easy to use as enrolment where required by law. We will not rely solely on email where a law requires an online cancellation mechanism.

We may change a subscription price only for a future renewal period and will provide the notice required by applicable law. If you do not accept the new price, you must cancel before the change takes effect.

8. Refunds and statutory cancellation rights

8.1 Our commercial refund policy

To the maximum extent permitted by law, all payments are final once a paid billing period begins. We do not provide voluntary refunds, credits, or pro-rated refunds for unused allowance, partial billing periods, a decision not to use the Service, failure to cancel before renewal, incompatibility outside the stated supported environment, or dissatisfaction with an individual result.

This policy does not prevent us from offering a goodwill exception in a particular case. A goodwill exception does not create a continuing entitlement or change this policy.

8.2 Mandatory rights are preserved

Nothing in this section limits a refund, withdrawal, cancellation, conformity, chargeback, or other right that cannot lawfully be excluded. If mandatory law gives you a right to withdraw from a digital-service contract, you may exercise it in the manner and within the time required by that law.

Where allowed by law and presented separately at checkout, you may be asked to expressly request immediate access to the digital Service before the end of a statutory withdrawal period and to acknowledge the consequences for that right. If you withdraw after asking us to start the Service immediately, we may retain or charge the proportionate amount lawfully due for the Service supplied before your withdrawal. We will provide any refund that mandatory law requires.

For Russian consumer transactions, a consumer may refuse a services contract as permitted by applicable Russian consumer law, subject to payment of the provider’s documented actual expenses where the law allows. This clause does not replace or narrow statutory consumer rights.

8.3 How to request a legally required refund or withdrawal

Contact hello@getfacty.com from the account email, state your order or invoice identifier, payment date, country of residence, and the basis for the request. We may ask for information reasonably needed to identify the transaction. For Creem transactions, Creem may also provide payment-support and refund channels. A payment dispute should not be used as a substitute for contacting us first, but this sentence does not limit your lawful right to dispute an unauthorized charge.

9. Third-party services

The Service depends on third-party platforms and providers, including browsers, YouTube, payment providers, hosting providers, AI providers, and web sources. Their services, availability, and terms are outside our control. We are not responsible for third-party content, outages, policies, or actions except where applicable law says otherwise.

10. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED AS IS AND AS AVAILABLE. WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF ACCURACY, COMPLETENESS, RELIABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, UNINTERRUPTED AVAILABILITY, OR ERROR-FREE OPERATION.

Some jurisdictions do not allow certain exclusions. In those jurisdictions, the exclusions apply only to the extent permitted.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PROVIDER NOR ITS AFFILIATES, SUPPLIERS, OR LICENSORS WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR REPUTATION, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF THE APPLICABLE PROVIDER FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID TO THAT PROVIDER OR ITS MERCHANT-OF-RECORD PAYMENT PARTNER FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

These limits do not exclude liability that cannot be excluded or limited under applicable law, including statutory consumer protections.

12. Indemnification

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless the applicable provider and its affiliates, suppliers, and licensors from and against any third-party claim, demand, loss, liability, damage, cost, or expense (including reasonable legal fees) arising out of or relating to: (a) your use or misuse of the Service; (b) content you submit, select for analysis, or cause the Service to process; (c) your publication, redistribution, or other use of results or assessments obtained through the Service; (d) your breach of these Terms; or (e) your violation of applicable law or the rights of a third party.

This does not apply to the extent a claim arises from our own breach of these Terms or our gross negligence or wilful misconduct, and it does not require a consumer to indemnify us beyond what mandatory consumer law permits.

13. Service availability, suspension, and discontinuation

We may temporarily suspend all or part of the Service where reasonably necessary for maintenance, security, fraud prevention, an outage or change affecting YouTube, an AI, hosting, payment, or other third-party provider, a legal or regulatory requirement, or circumstances beyond our reasonable control. Where practicable, we will give advance notice and use reasonable efforts to restore the affected Service.

We may immediately suspend or terminate a particular account for a material breach of these Terms, fraud or abuse, a security risk, non-payment, or a legal or payment-provider requirement. Where reasonable, we will give notice and an opportunity to resolve a curable breach.

We may discontinue a free feature or decline to renew a subscription for a future billing period on reasonable notice. If we permanently discontinue a paid plan before the end of its prepaid period for a reason other than your material breach, fraud, non-payment, or a legal prohibition, we will, at our option and to the extent permitted by law, either (a) continue the Service through the end of the prepaid period, (b) provide a substantially equivalent replacement, or (c) refund the unused prepaid portion. This does not limit any greater remedy, compensation, refund, or other right required by applicable law.

You may stop using the free Service at any time. You may also delete the extension from your browser; uninstalling it does not by itself cancel a paid subscription. Suspension or termination does not affect accrued payment obligations, lawful limits on liability, or provisions intended to survive termination.

14. Changes to the Service or Terms

We may update the Service and these Terms. For material changes, we will give reasonable advance notice through the Service, website, or account email, unless an earlier change is necessary for security, law, or urgent operational reasons. The version in force when you purchase a paid period governs that period, except where a change is required by law or is not materially adverse to you. Continued use after the effective date of an updated version means acceptance where permitted by law.

15. Governing law and disputes

For transactions with the Georgia Provider, these Terms are governed by the laws of Georgia. For transactions with the Russia Provider, they are governed by the laws of the Russian Federation. Any mandatory law of your country of habitual residence, including mandatory consumer-protection and jurisdiction rules, remains unaffected.

Before bringing a claim, please contact us at hello@getfacty.com and allow us a reasonable opportunity to resolve the issue. Nothing in these Terms prevents a consumer from bringing a claim before a court or authority that has mandatory jurisdiction under applicable law.

16. General terms

If any provision is unenforceable, the remainder of these Terms remains in effect. Our failure to enforce a provision is not a waiver. You may not assign your rights or obligations without our written consent; we may assign these Terms in connection with a merger, acquisition, restructuring, or sale of assets, subject to applicable law. These Terms, the Privacy Policy, and the checkout terms shown before payment form the entire agreement regarding the Service.

17. Contact

Questions, notices, cancellation requests, and legally required refund requests may be sent to hello@getfacty.com.